Some of the most frequently asked questions and their answers

What's included in the room prices?
Room prices include: the overnight stay; daily cleaning service and change of towels; buffet breakfast; outdoor car park; beach facilities including one sun umbrella, one sun bed and a deckchair; access to swimming pools; taxes (except for tourist taxes); Wi-Fi internet connection throughout the hotel.
Is it possible to pay by credit card?
Yes. We accept all major credit cards: Visa; MasterCard; Maestro and CartaSì; American Express and Diners.
Is paying by credit card secure?
Your booking is absolutely secure and all your personal information is encrypted and handled with the utmost discretion. 
You will be asked to provide your credit card details (number and expiry date) as a guarantee: the Hotel reserves the right to confirm the validity of the credit card prior to your arrival, requesting an authorisation from the circuit to which it belongs, for an amount equal to that envisaged for a no-show or late cancellation.
Reservations made with details that are incorrect, missing or invalid will not be confirmed, i.e. they are not confirmed and therefore not assured.

Any time after the booking confirmation, the hotel reserves the right to check the validity of the credit card provided to guarantee the reservation and to authorize the amount of the penalty fee provided by the cancellation policy. Your credit card details will be stored in secure way and used only to process the full charge of the stay (where indicated) and to charge the penalty fee as indicated in the cancellation policy.(EU Directive 2015/2366)

How do I know if my reservation has been confirmed?
As soon as you complete your reservation, you will receive a confirmation email containing the summary of your stay.
What happens if I want to cancel my reservation?
Reservations made directly on the hotel website can be cancelled and/or amended up to two days prior to arrival (4 pm). This may not apply in case of special offers.
What happens if I do not show up, leave early, arrive late and/or cancel my reservation beyond this deadline?

Reservation can be cancelled and or amended up to two days prior to arrival. No cancellation fee applicable. Late cancellation and/or no shows will be charged up to three nights. Late arrivals and/or early departures will be charged the total amount of the stay.The amount is charged to the credit card provided upon confirmation. For special offer, see specific policy.

At what time is it possible to check-in? At what time does the room have to be vacated on the day of departure?
Guests can check-in between 2.00 pm and 9.00 pm on the day of arrival. Please inform us if you are planning to arrive later than 9 pm.
Rooms must be vacated by 11.00 am on the day of departure. 
Please contact us for any special requirements prior to your arrival.
Is it possible to check-out in the late evening? 
Guests are asked to contact our staff in advance if they have any special requirements
- by telephone on +39 0421 372433 
- by email at info@edenhoteljesolo.it 
Do you have reserved car parking? How much does it cost?
There is an open-air car park adjacent to the hotel that is for the exclusive use of our guests. Alternatively, we can offer you a parking space at the Parking Aquileia. A deposit of €20.00 is required to receive a board to display in the vehicle and a card to enter and leave the parking lot. These cards must be returned upon check-out.
Can you supply children's cots in the room? How much do they cost?
Yes. If you are traveling with your baby, we will provide a comfortable cot in your room when you arrive. The cost isl €14.00 per night.
Do you have any rooms for smokers? 
No. The whole premise is a smooking free area. Smooking is allowed outside, by the bar terrace and/or on the room balcony.
Do your online rates include breakfast?
Breakfast is always included in the price of a room. 
The cost of an additional breakfast is €14.00 for adults and €11.00 for children (2-12 y.o.).
When is breakfast served?
Breakfast is served from 7.00 to 10.00 am. Hours may vary on event days.
Does the Hotel Eden also provide Internet access? 
Internet connection via the Hotel's Wi-Fi network is available throughout the building and for your entire stay. Password is given upon check-in.
How much does Internet connection cost?
Wi-Fi connection is free for all the guests staying at the Hotel Eden.
Do you have any restrictions with regard to pets? 
Small-sized pets are allowed. Please contact us for any special requirements.
How much does a sun bed on the beach cost?
Beach facilities are included in the hotel fee: one sun umbrella, one sun bed and a deckchair (May to September). 
How much does a poolside sun bed cost?
Our poolside sun beds are totally free of charge (May to September).
Are guests entitled to take advantage of special arrangements or discounts?
We have drawn up some special arrangements for our guests:
- Caribe Bay Discount – special discount on the price of an admission ticket for Caribe Bay, Italy’s largest water park.
- Sea Life Discount – special discount on the price of an admission ticket for the Sea Life aquarium. 
Do you offer a bike hire service?
Our guests can rent bicycles at Butterfly shop, located just outside the Hotel's parking.
Is it possible to wash or iron clothes?
Yes. We offer our guests a laundry service for all your items of clothing (except for socks and underwear) that need to be either dry-cleaned or washed in water. Everything is done with the utmost care and speed. Clothes are returned within 24 hours perfectly cleaned and ironed. Please use the dedicated bag and write the number of items to be washed and the room number on it. 
Do you offer room service?
Yes. Room service is available from 8.00 am to 9.00 pm.
What type of arrangements is it possible to book?
Hotel Eden offers rates per room on breakfast basis or half board (breakfast and evening meal). 
What do I do if, in addition to the evening meal, I want lunch as well?
Full board arrangement is not available. Please ask the Reception Staff for any suggestion on the restaurants nearby. 
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